The influential Triangle UK Domestic B2B Parcels Distribution Survey – described as “the industry standard benchmarking survey for the express industry” – rates APC Overnight as consistently top of most of the customer-orientated categories. The Survey, published in May 2010, collates the experiences of 450 customers with a combined annual spend of £23 million, and ranks 12 major overnight delivery companies on a wide range of aspects of service. APC came out top for customer service, quality of transport service, provision of information, and price, as well as in many of the subcategories. We are also very gratified to have the highest “loyalty index” with 80% of respondents saying they would recommend us, as well as top marks for collecting and delivering on time. However, we need to continue to earn these ratings – especially as 34% of respondents expect to see no increase – or even a decrease – in parcel expenditure over the next 12 months. Clearly the APC ‘Brand’ has a long way to go to reach exposure levels enjoyed by the global players, indeed will doubtless never reach these levels. These surveys however do re-iterate that regardless of the image presented, and the revenue spent on the brand -CUSTOMERS STILL PLACE SERVICE AS OF PARAMOUNT IMPORTANCE.

admin APC Overnight, Courier News, News at Euro-Tran, Parcel Delivery, Parcel News, Uncategorized

APC Overnight is expanding with significant increases in warehousing and operational facilities focused on the Midlands and Southern Counties of England. The UK’s largest next day parcel network reports that several members have strengthened their operations and services because of increasing business.

APC EDS Couriers in Cannock is now occupying a new site five times the size of its previous depot and warehouse. Andy Evans, EDS Courier MD expects this upward trend to continue and says: “As we come out of recession, more businesses are sending more parcels at the same time as holding less stock themselves – and of course they still require reliable delivery to their customers the next day.”

APC Acclaim Parcel Express is servicing Portsmouth from a new local depot, adding to its existing businesses in Southampton and the Isle of Wight. The expansion was partly prompted by rising demand for stock control and distribution services, in which the company has significant expertise – especially with imports from the Far East.

APC Streetwise moved its Warwick operation to a new 10,000 sq ft site with a half acre loading bay, to accommodate expanding demand including daily fresh food deliveries to household name restaurateurs such as Heston Blumenthal and Raymond Blanc. The company also has facilities in Croydon, Leatherhead and New Malden, and Martin Russell, MD, says: “Overnight delivery is definitely where the growth is.”

APC Scarlet Couriers has added a new 20,000 sq ft depot to its chain of facilities serving the Thames Valley and Chilterns. The Wycombe depot allows it to consolidate warehousing and distribution under one roof, and connects with existing locations as Martin Cavendish, Operations Director, explains: “Our Wycombe depot joins up our existing customer zones to provide APC services all the way from west of Reading via Slough and Uxbridge through to London’s Shepherds Bush.”

Other depots that have moved to new bigger sites include APC Roadlink, Bournemouth, APC TWC Parcel Collection Services in Shrewsbury and APC Eezehaul in Crawley.

Maintaining Industry leading service levels clearly brings its rewards, Whatever the economic Climate.

admin APC Overnight, Courier News, News at Euro-Tran, Parcel Delivery, Parcel News, Uncategorized