APC News

Keeping the Network Moving
The recent arctic weather – the worst recorded for more than 30 years – was a huge challenge for everyone, with transport and delivery companies at the sharp end. We would like to thank all our customers for their patience and understanding while we did everything we could to keep the deliveries flowing.

Some amazing stories have come to light. One of our trunkers battled through driving snow up a steep single-track road to collect 300 festive turkeys for delivery nationwide. These weren’t the only Christmas dinners we rescued – deliveries of organic meat from Dewi Roberts Butchers were all safely made before 12 noon on a day that many airports around the country were closed. Mr Roberts described this as “top service”, which was echoed by Russell Downing of Sheepgrove Organic Farm who said that despite everything the weather threw at us, it was the best service he’d experienced from a delivery company.

Inevitably some consignments were affected. One of our depots was hit by 18 inches of snow in a single night while areas such as Scotland and the North East coast, as well as Gatwick and Kent, were badly disrupted for many days. But at every opportunity our teams worked evenings and weekends to keep things moving. We greatly appreciate the many unsung heroes in the network who quietly got on with their jobs and kept the whole system going.

The snow tangibly underlined our commitment to each other as a network. APC Area Managers were despatched to assist the weather-affected depots, while both the Hub and depots worked together to ensure we delivered our promise.

Some areas of the country are already experiencing more snow, and if another major freeze sets in we will continue to provide the excellent service people rely on. Please check our daily bulletins here on the website which detail the situation in different parts of the country, and of course your local depot is always on the end of the phone to help. We can’t control the weather, but we understand the importance of reliability to businesses who have chosen us as their delivery partner, so we are committed to providing the high level of service you have come to expect from APC.

The APC Overnight Network carried a record number of parcels during this time and our level of performance far exceeded the industry as a whole.

Ivor Skinner
MD, APC Overnight

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