Euro-Tran Despatch - Testimonials
I would just like to write & thank you for the excellent level of service that you provide.
As you know, we were lured away to Citilink 2 years ago, & whilst the initial level of service we received from them was alright, we just missed the personal service we received from you & your staff who were just prepared to go that extra mile. I know all carriers suffered during December’s bad weather, but we deal nationally & the general consensus of opinion amongst our customers was that APC were the only couriers that were coping. We lost a lot of business through our previous carrier’s poor service which resulted in us closing 4 days early before Christmas, as we felt there was no chance of our goods being delivered before the new year. Due to customer pressure to go back to APC & our realisation that a locally based hub is better, we came back to you in January. We now have satisfied customers & we are just so relieved that the stress of forever chasing parcels which are late has gone!!
I must admit I had forgotten what good customer service was like – 2 years after last using you I rang up & spoke to Helen, who without any prompting said ‘Hello Fiona, how nice to hear from you again’ The personal touches just make it a pleasure to deal with your company, together with the reliable service you provide, we will not be jumping ship again, we have learnt our lesson.
Mrs Fiona Currie - Director
R A Medical Services are a specialised medical equipment provider.
Our range of items are mostly fragile, requiring specific packaging and care when handling. We supply the whole of the U.K. including Ireland and off-shore islands, with some international customers. Therefore, we were delighted to find Euro-Tran, a local Company, who could deal with our varied requirements. Having been a customer now for some considerable numbers of years, we find the service offered consistently reliable and friendly, with virtually no problems on a day-to day basis.
Eurotran (APC) have been our main courier’s for a number of years now, and we have found their friendly highly efficient service has been a boon to us, and has been a key factor in helping us to expand our internet business. Nothing seems to be too much trouble, and the staff at their Skipton depot are a delight to deal with.
I would like to write and give you some feedback on the service we receive from yourselves. We are extremely impressed with the service provided by Euro-Tran Despatch over the past couple of years. Our business relies heavily on customer satisfaction not only on product quality but also a first class delivery service. All aspects of your service from start to finish are excellent. Always reliable with regard to collections, and friendly staff and drivers, We can always get through on the phone and deliveries are first class. Thank you for such a prompt friendly service.
We changed to Euro-Tran / APC when our previous courier decided to move the goal posts. It turned out to be a very good thing because we are now getting the best service and pricing we've ever had from a courier. Sometimes we are contacted by other firms looking for our business and we simply tell them that we are too happy with our current provider to even think about leaving them. Keep up the good work!
Since we started trading back in April 2000, I have had the unfortunate experience of using several carriers whilst finding one we could rely on, one of these carriers nearly lost us a major contract due to their poor performance, but thankfully we discovered Euro-Tran and recovered our credibility as one the UK's largest Healthcare Distributors.
The service and reliability that we have come to enjoy from Euro -Tran is absolutely first class, giving us the confidence that when we send out a consignment of goods with them, we know that it is going to reach our customer on time, which is of utmost importance in our line of work. We are only as good as our last delivery, and Euro-Tran do not let us down. I would not have any hesitation at all in recommending Euro-Tran to anyone looking for a National Carrier.
Nigel Myers Director of Operations
We've been working with Euro-Trans since 2007 for deliveries from our online trading arm, Go-Electrical. Euro-Trans provide a key service to our business and the fact that we've worked with them for two years says it all.
We truly do work with them as a team, they have worked hard to respond to our needs and deliver a service that is second to none. Since we started working with them we've seen a reduction in customer service calls about delivery, fewer returns due to breakages and fewer missed deliveries. All elements that as an online retailer knows are key business success factors.
I highly recommend Euro-Tran Despatch
We have been trading with Eurotran Despatch since 1991 and we have always found them to be a focused and dedicated service provider in assisting us with out transport needs. They offer a high quality service at very competitive prices. Our requirements have ranged from 1 box drops to nationwide multi store drops and these have always been handled efficiently and effectively.
Jackie Perry Factory Manager
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